Shipping Policy

At House Orangerie, we thoughtfully curate pieces designed to bring beauty, character, and timeless charm into your home. We work with a network of trusted suppliers and fulfillment partners to carefully deliver your selections. Please review the information below regarding shipping, delivery times, and order fulfillment.

Shipping Destinations

We currently ship to the following locations:

United States
Canada

We are working diligently to expand to more regions. If your country is not listed above, we are unable to process shipping at this time, but hope to shortly.

Shipping Rates

Shipping costs are calculated at checkout based on factors such as:

Delivery destination
Package size and weight
Number of items purchased
Carrier rates

Your exact shipping charges will be displayed before you complete your purchase.

From time to time, House Orangerie may offer free shipping promotions. Any such promotions will be clearly stated on our Website and are subject to applicable terms and conditions.

Order Processing

Most orders are processed within 2–5 business days after purchase.

Please note that processing times may be extended during holidays, promotional events, or periods of unusually high order volume.

Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Estimated Delivery Times

Delivery estimates begin once an order has shipped.

United States

Estimated delivery: 5–12 business days

Canada

Estimated delivery: 7–15 business days

Please note that these delivery windows are estimates only and are not guaranteed. Delivery times may vary due to customs processing, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Multiple Shipments

Because our collections are sourced from a variety of trusted suppliers and fulfillment partners, items purchased together may arrive in separate packages and at different times.

If your order ships in multiple packages, you may receive separate tracking numbers.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking updates to appear after receiving your shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

House Orangerie is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you discover an error in your shipping information, please contact us immediately at support@houseorangerie.com. While we will do our best to assist, we cannot guarantee modifications once an order has entered processing.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact us and we will work with the shipping carrier to help investigate the issue whenever possible.

While we strive to assist our customers, House Orangerie cannot guarantee replacement or reimbursement for packages that are delayed due to carrier issues, customs processing, weather events, or circumstances outside of our control.

Damaged Items

We take great care in packaging and preparing orders for shipment.

If your order arrives damaged, please contact us within 48 hours of delivery at support@houseorangerie.com and include:

Your order number
Photos of the damaged item
Photos of the shipping box
Photos of all packaging materials

Failure to provide photographs or timely notice may affect our ability to process a damage claim.

Please retain all original packaging materials until your claim has been reviewed.

Customs, Duties, and Taxes

Orders shipped outside the United States may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.

House Orangerie does not control or collect these fees and cannot estimate their amount.

We recommend contacting your local customs office for additional information before placing an international order.

Shipping Restrictions

Certain oversized, fragile, vintage-inspired, or specialty items may have shipping restrictions or may not be available for delivery to all destinations.

If a shipping limitation affects your order, we will contact you directly to discuss available options.

Natural Variations

Many House Orangerie products feature handcrafted details, natural materials, vintage-inspired finishes, and artisanal characteristics.

Slight variations in color, texture, size, finish, or appearance are considered part of the item's unique character and are not considered defects.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

House Orangerie

Email: support@houseorangerie.com

Website: HouseOrangerie.com